What Happens In The Doctor's Office?

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What Happens In The Doctor's Office?
What Happens In The Doctor's Office?

Video: What Happens In The Doctor's Office?

Video: What Happens In The Doctor's Office?
Video: Doctor Checkup for Kids - Types of Doctors - Social Studies | Kids Academy 2023, March

What happens in the doctor's office?

Before visiting a doctor, it makes perfect sense to prepare for it as a patient. In order to make the best possible use of the time for the doctor-patient conversation, it is advisable to think through the conversation to some extent and possibly note down the most important points. A short checklist can help.


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  • Prescribing medication
  • Medicine cabinet
  • Ordinance for medical aids and aids
  • home visits
  • Transfer (assignment, briefing)
  • Electronic transmission of findings

Your doctor will decide together with you about the form of treatment. This is always individual, there is no “standard treatment”. Parts of the medical treatment can include:

  • Change in lifestyle (for example: more exercise, stopping nicotine or changing your diet)
  • conversations
  • Prescription of medication
  • Small surgical interventions (e.g. removal of a birthmark)
  • Prescription of further therapies (e.g. physiotherapy) or referral to a specialist or to the hospital or the hospital outpatient department.

Prescribing medication

If drug therapy is necessary, your doctor will check which drug is suitable for you. In order to avoid interactions with other medications, it is important that you inform your doctor about all medications (including non-prescription drugs).

Your doctor will examine possible interactions using your own practice software or e-medication. If there are no such risks, you will receive a prescription that you can redeem in any public pharmacy in Austria or in your doctor's house pharmacy. For more information, see The Recipe.

Prescriptions from elective doctors usually have to be converted to a prescription before you can obtain medication at the expense of the health insurance company. The rewriting is done either by your (statutory) family doctor or your health insurance company. Some pharmacies offer submission to the cash register as a customer service.

If your statutory health insurance doctor prescribes a drug, this must be done in accordance with the "Guidelines on the economic prescription of medicinal products and therapeutic aids" (RöV): The doctor must ensure that the drug is effective on the one hand and take its costs into account on the other. If several equally effective remedies are available, the doctor should prescribe the one that causes the lowest costs.

Further information on reimbursement for medication (remedies) can be found on the website of the Austrian Health Insurance Fund.

Medicine cabinet

General practitioners may, under certain circumstances, keep house pharmacies, i.e. dispense medication directly to patients. The note “medical house pharmacy” must be stated on the ordination sign. The doctor with a medicine cabinet must dispense medication even if you present a prescription from another doctor - provided that you cannot get the medication from a public pharmacy in good time.

Ordinance for medical aids and aids

Like medication, medical aids and aids must also be prescribed by the doctor so that social security pays the costs. Medicinal aids and aids should either cure or alleviate an illness or replace missing or deficient body functions. Typical medical aids and aids are, for example, crutches, blood glucose meters, hearing aids, glasses, orthopedic shoe insoles or incontinence products (insoles, diapers).

With the doctor's prescription, you will receive your medical aid or aids from specialist companies such as bandagists, opticians or orthopedic shoemakers. Insured persons have to bear a share of the costs. The respective health insurance company determines how high this is. Insured persons in need of social protection and their relatives as well as insured persons and relatives who have not yet reached the age of 15 are excluded from this cost share. However, you don't always have to buy medical aids and aids: the health insurance companies also lend out certain products. You can obtain further information on this from the health insurance provider responsible for you.

home visits

Contract doctors for general medicine visit patients when sick people cannot go to the ordination due to illness. The contract doctor for general medicine with whom you have been treated in the current billing period is obliged to visit the patient. If you have not been treated by this doctor during this period, your nearest general practitioner is usually ready to make a home visit.

Under certain circumstances, contract specialists also visit the sick. For example, if you have already been treated by this specialist doctor due to illness, you cannot go out. Sick visits are best requested before 9 a.m. in your doctor's office.

Transfer (assignment, briefing)

Your family doctor will issue a referral (also called referral or referral) for you if this is necessary for the diagnosis and / or therapy. The following is transferred:

  • to a specialist (whom you can visit with your e-card without a referral - however, the referral serves to pass on information),
  • to specialists in radiology, medical and chemical laboratory diagnostics and pathology,
  • to other specialized health professions - for example for clinical-psychological diagnostics or physiotherapy, occupational therapy, psychotherapy, logotherapy
  • or to the hospital or the hospital outpatient department.

These transfers are usually only valid for a certain time - how long is noted on the respective form. Paper forms are currently still used for transfers, referrals or referrals, but in the future they will be processed electronically.

Electronic transmission of findings

Systems for electronic data transmission have either already been set up across Austria. For this purpose, electronic networks are used that connect doctors with each other and with hospitals and laboratories. However, these networks are isolated from the general Internet. The operators must take special security measures for data security. Only authorized persons have access to the network.

Information on the electronic health record can be found under ELGA.

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